What can we help you with?

If you need more information, you can find our contact details under the 'Contact' tab in the website menu.

Shipping

Do you ship to my country?

Yes! We offer free worldwide shipping and deliver to every country, even yours!

How much is shipping?

Shipping is completely free, no matter where you are in the world.

Where can I find your full shipping policy?

You can find it at the bottom of any page on our website, just look for the Shipping Policy link in the footer.

Refunds/Returns

What is your return policy?

We offer a 14-day return policy for faulty or incorrect phones. You can find the full details under Refund Policy at the bottom of our website.

Do you offer a warranty?

We do not offer full warranties on our devices; however, all purchases include a 90-day battery warranty. If you experience any battery-related issues within this period, simply contact us with proof, and we’ll send you a replacement battery at no extra cost.

Device Condition

Are your devices brand new?

All of our devices are professionally refurbished, unless specified otherwise.

Network Compatibility

Do these phones require a SIM card?

Yes, these are mobile phones. To make calls, send texts, or use mobile data, you’ll need to insert your own SIM card.

Do these phones come with a SIM card?

No, we only sell the device. SIM cards are not included.

Are any of your devices dual-SIM?

Yes, the Samsung Folder 2 G1650 is our only dual-SIM model.

How do I check if the phone is compatible with my network?

To check compatibility, compare the phone’s network frequency bands (listed in the product description) with the bands used by your mobile network. You can find your network’s frequency bands on websites like frequencycheck.com.

Who is liable for network compatibility?

It is entirely the customer’s responsibility to ensure that the device they are purchasing is compatible with their local network. Y2KPHONES is not liable for any issues related to network compatibility under any circumstances. For more information, please read our return/refund policy, found at the bottom of our website.

App Compatibility & APKPure

Which of your product collections can run apps?

Only our Smartphones, Keitais, and Feature Phones can run apps.

Our Retro Phone collection cannot. Those are old 2G devices from years ago that don’t have modern smart features or app support.

Does the app I want work on this phone?

Please check the Android version listed in the product description and compare it with your app’s requirements. If the app supports that Android version, it will work fine!

What does the APKPure add-on do?

If you choose the APKPure add-on, we’ll pre-install the APKPure app on your phone before shipping it.

The APKPure Store is an alternative app marketplace for Android devices. It allows users to download and install APK files (Android app packages) directly, including apps that may not be available on the Google Play Store due to region restrictions, device compatibility, or removal from the Play Store.

APKPure is particularly useful for devices running older versions of Android, as it allows users to download and install earlier versions of apps that remain compatible with their device.

For example, WhatsApp normally only works on Android 5 and above. If you buy a phone like the LG Ice Cream F440 (which runs Android 4), WhatsApp won’t work, unless you have APKPure. With the add-on, you can download the Android 4 version of WhatsApp and it’ll work just fine.

This add-on is great if you want to use popular apps on older devices!

Restocking

When will a product be restocked?

All the phones we sell are officially discontinued, which means they’re no longer being made. Some models are especially rare, so once they’re sold out, it can be hard to find more. We only restock when we’re able to source them again, so restocks are not guaranteed.

How can I find out when a product has been restocked?

The best way is to keep an eye on our website and social media, we always post updates there when something is back in stock!

Phone Recommendations

Which smartphones do you recommend?

Our top picks are the CAT S22, Samsung Folder 2 G1650, and LG Smart Folder X100S. They're easy to use and support many basic and popular Android apps.